All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us through our contact page within 6 business hours following payment. After that period we are unable to cancel the order because the shipping process is already started.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 15 days of receipt.
To start the process contact us through our contact page.
Please follow this process for returning your parcel to us:
1. First, contact us through our contact page.
2. After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.
3. Post your item to a given address. We advise the return goods by Post Office shipment facility rather than couriers like DHL, UPS, which may cost much more.
Also, we strongly recommend you send the products using a secured or tracking method, and that you retain your proof of postage.
As soon as we have your return, we will issue a full refund/exchange.
4. We’ll send you an email to confirm your return has been received and that your refund has been processed.
You can expect to receive your refund within 1 day of your package return.
If the item you received is faulty, please contact us through our contact page and give us your order number, your name and address, details of the product (quantity, SKU), and the reason for return.
Please attach a photo of the faulty item to your email.